Welcome to CoinEx

These Terms & Conditions explain how you can use the CoinEx trading services, wallet services, and related features.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms.

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1. Who Can Use the Platform

You must:

• Be at least 18 years old.
• Have the legal capacity to enter into these Terms.
• Provide accurate and up-to-date information.
• Complete identity verification when required.

We may restrict access from certain jurisdictions where providing our services is prohibited or requires additional authorization.

2. Account Registration

To use certain Platform services, you must create an account.

You agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Maintain the confidentiality of your password and authentication credentials.
• Immediately notify us of suspected unauthorized access.

You are responsible for activity conducted through your account unless the activity resulted from our failure to maintain required security controls.

We may require identity verification, source-of-funds information, source-of-wealth information, or additional documentation before allowing certain transactions.

3. Identity Verification and Compliance

We may conduct Know Your Customer ("KYC"), Customer Due Diligence ("CDD"), Enhanced Due Diligence ("EDD"), sanctions screening, transaction monitoring, and other compliance procedures.

You authorize us to verify information provided by you through lawful means and through third-party verification providers.

We may delay, reject, restrict, freeze, or review transactions where reasonably necessary to comply with applicable laws, regulations, court orders, sanctions requirements, anti-money-laundering requirements, fraud-prevention procedures, or our compliance policies.

Where legally permitted, we may request additional information concerning the purpose or source of a transaction.

4. Trading Services

Depending on the services made available to you, the Platform may allow you to buy, sell, exchange, transfer, or otherwise transact in supported digital assets.

Orders may include, where supported:

• Market orders;
• Limit orders;
• Stop orders;
• Conditional orders; and
• Other order types identified by the Platform.

Orders are subject to available liquidity, applicable trading rules, system availability, fees, and market conditions.

An order may not execute, may execute partially, or may execute at a price different from the price displayed when the order was submitted.

5. Short-Term and Directional Trading

Certain products may involve short-term or directional trading strategies.

Such transactions may involve substantial risk and may result in partial or total loss of the amount committed to the transaction.

No statement made by the Company, its employees, affiliates, educators, or representatives should be interpreted as a guarantee that a trade will be profitable.

6. Deposits

Where supported, users may deposit supported fiat currency or digital assets into their Platform accounts.

Deposits are subject to:

• Supported currencies and networks;
• Minimum and maximum limits;
• Blockchain confirmation requirements;
• Compliance checks;
• Deposit fees, where applicable; and
• Applicable banking or payment-provider requirements.

Sending a digital asset to an unsupported network or address may result in permanent loss.

CoinEx is not responsible for losses caused by incorrect wallet addresses, unsupported networks, or user errors, except where applicable law provides otherwise.

7. Withdrawals

Users may request withdrawals subject to applicable limits, verification requirements, security procedures, and compliance reviews.

Withdrawals may be delayed where necessary for:

• Security checks;
• KYC Verification;
• Fraud prevention;
• Blockchain congestion;
• Technical problems;
• Legal or regulatory requirements; or
• Other legitimate risk-management reasons.

We will not intentionally delay withdrawals for improper purposes.